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Overall Service-Improving Programme
By Zhejiang Library | March 07, 2022

In June 2020, Zhejiang Provincial Department of Culture and Tourism and other relevant departments jointly issued the the Overall Service-Improving Programme Plan for Zhejiang Public Libraries (2020-2022), with a focus on balance — public libraries across the whole Zhejiang Province plan to spend 3 years to solve problems such as unreasonable library distribution and service inefficiency, bridge the social divide through integrated management, optimize the digitalization, and expand the community outreach of library services. That aims to realize the technological innovation and build a public library community.


There are 8 points for the Overall Service-Improving Programme:

◆ Committed to creating diversified reading spaces with distinctive characteristics, reasonable distribution and in the neighborhood.

◆ Realizing the library coordinated loan and return among public libraries in Zhejiang Province.

◆ Optimizing digital services, narrowing relevant urban-rural gap, establishing a province-wide joint procurement mechanism and a collaborative service platform, upgrading mobile reading services, and promoting digital services for ancient books and local literature.

◆ Developing an online book loan and return platform called “credit reading”, which is based on the personal credit and there will be no deposits or overdue fees in public libraries across the province. Readers in rural areas can fairly benefit and enjoy the online book selection, borrowing, and delivery to home through “credit reading”.

◆ Promoting high-quality reading activities in rural areas, for example, the boom of new media can be used to diversify activity forms and promote the involvement of the mass.

◆ Optimizing convenience services, especially improving the barrier-free reading facilities of public libraries to enhance the service for the marginalized group.

◆ Regular epidemic prevention and control.

◆ Promoting the corporate governance reform of public libraries at and above the county level.




Zhejiang Launches the Overall Service-Improving Programme for Public Libraries


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